1. Appointments and Visits

Q: Do I need an appointment for my child's visit?

A: It depends on the type of visit:

• Sick Visits (Walk-Ins Welcome): We welcome walk-ins during all operating hours for children requiring urgent attention due to illness or acute symptoms.

• Scheduled Services (Appointment Required): All scheduled services, including childhood vaccinations and developmental assessments, require a prior appointment. Please contact us via WhatsApp or phone to book your slot in advance.

Q: What are your clinic hours and public holiday policy?

A: Our standard hours are:

• Mon, Fri: 8:30 AM – 12:30 PM, 2:30 PM – 5:00 PM

• Tue – Thu: 8:30 AM – 12:30 PM, 6:00 PM – 8:30 PM (Evening Clinic)

• Sat: 8:30 AM – 12:30 PM

• Sun: CLOSED

We are open on selected Public Holidays. Please call or WhatsApp us ahead of time to confirm our operating hours for that day.

Q: How long should I expect to wait for a walk-in sick visit?

A: Our waiting time for walk-in sick visits varies based on the number of prior appointments and the general patient volume.

• During Non-Peak Hours (Most weekdays outside of the evening clinic): You can generally expect a waiting time of 15 to 30 minutes.

• During Peak Hours (Weekdays 6:00 PM – 8:30 PM and Saturday mornings): Wait times may be longer, typically ranging from 30 minutes to 1 hour.

We recommend calling or WhatsApping us ahead to get the most current estimate of the queue and waiting time before heading to the clinic.

Q: What should I bring to my child's appointment?

A: Please bring your child's MyKid/Birth Certificate and their Health/Immunization Record Book. For subsequent visits, please bring any relevant test results or specialist letters.

2. Fees, Insurance, and Payment

Q: What are your general consultation fees?

A: Our consultation fees vary depending on the complexity of the case (e.g., standard sick visit vs. comprehensive check-up). Please contact us directly via WhatsApp for the most up-to-date fee structure and specific quotes.

Q: Do you accept medical insurance or guarantee letters?

A: KinderCare Clinic does not participate in any medical insurance panels. We operate on a direct payment basis.

If your child's visit is covered by private medical insurance, you will need to pay for the consultation and services directly at the time of your visit. We will provide you with a detailed invoice and official receipts, which you can then submit to your insurance provider for reimbursement (pay and claim).

We recommend contacting your insurance provider before your visit to confirm your policy's coverage and reimbursement procedures for non-panel paediatric clinics.

Q: What payment methods do you accept?

A: We accept cash, QR, credit/debit cards, and common mobile payment options.

3. The Clinic and Paediatrician

Q: Who is the Paediatrician at KinderCare?

A: KinderCare Child Specialist Clinic is led by Dr. Shafaf A. Shahruddin, a certified Paediatrician since 2017 with over 14 years of clinical experience. She holds a Bachelor of Medicine from the University of Southampton, UK, and is a Member of the Royal College of Paediatrics and Child Health (MRCPCH).

Q: Where is KinderCare Child Specialist Clinic located?

A: We are located in the Putra Heights area of Subang Jaya. Our full address is No 6 (GF), Jalan Putra Mahkota 7/7A, Putra Heights, 47650, Selangor. Please visit our Location page for detailed parking and driving directions, and landmarks.

Q: Do you offer any after-hours or emergency advice/consultations?

A: KinderCare Child Specialist Clinic does not offer after-hours advice or emergency consultations outside of our published operating hours. If your child is experiencing an acute emergency or requires immediate medical attention, please do not wait for the clinic to open. You should immediately proceed to the nearest hospital's Accident & Emergency (A&E) Department or call the emergency services number.

Q: What is the fastest and best way to reach your clinic?

A: Our preferred mode of communication is via WhatsApp. For the fastest response regarding bookings, fee inquiries, or urgent sick visit questions, please send us a message or call us directly.